Frequently Asked Questions
789db FAQ — Answers to Your Questions
From claiming a bonus to making a withdrawal — find straightforward and reliable answers to all your questions about 789db right here.
Every day, thousands of Bangladeshi players enjoy slots, cricket betting, live casino, and bingo at 789db. Whether you are a new player or an experienced member, questions come up from time to time. How to get the welcome bonus, what to do if you have trouble depositing, how to keep your account secure, or how quickly you can withdraw — this page has detailed answers to all of those questions laid out clearly. If you cannot find what you are looking for, our 24/7 support team is always ready to help.
Frequently Asked Questions
Welcome Bonus
When you open an account at 789db for the first time, the welcome bonus is added automatically at the time of your first deposit.
No separate code is needed. Deposit a minimum of ৳100 via bKash, Nagad, or Rocket and you will receive a
200% bonus — up to ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus and your balance becomes ৳3,000.
The wagering requirement for the 789db welcome bonus is 20x. The key point is that this 20x is calculated only on the bonus amount,
not on the deposited amount. For example: if you receive a ৳2,000 bonus, you need to place a total of ৳2,000 × 20 = ৳40,000 in bets.
After that, winnings from the bonus can be withdrawn.
Yes, it is possible to cancel the bonus if you wish. However, cancelling the bonus will also cancel any winnings earned from that bonus.
So think it over carefully before cancelling. For any help with cancelling a bonus, contact 789db's 24/7 live chat support.
The welcome bonus has a specific time limit. If wagering is not completed within that time, the bonus may expire.
To find out the validity details, read 789db's terms and conditions or ask via live chat.
It is best to start playing as soon as you receive the bonus.
No, the welcome bonus can only be received once per player. Only one welcome bonus is given per account, per mobile number, or per payment method.
Attempting to claim the bonus by opening multiple accounts may result in account suspension.
The 789db welcome bonus goes up to a maximum of ৳15,000. For example, depositing ৳16,000 or more will still give a bonus of ৳15,000 —
making the total balance ৳31,000. Under the 200% bonus, depositing ৳7,500 is enough to reach the maximum bonus limit.
Deposits
The minimum deposit at 789db is just ৳100. This applies across all three methods — bKash, Nagad, and Rocket.
Being able to start with a small amount gives new players a chance to try things out. Sending ৳100 or more via any of these methods will credit your account.
Depositing via Nagad at 789db is straightforward. Log in to your 789db account, go to the deposit section, and select Nagad.
Enter the amount and complete the payment following the on-screen instructions. Once the transaction is successful, the funds will be added to your gaming balance within a few minutes.
Occasionally a deposit may take a little longer to reflect due to network issues. First, wait a few minutes and refresh the page.
If it still does not appear, take your bKash / Nagad / Rocket transaction reference number and contact 789db's 24/7 live chat.
The support team will resolve it quickly.
789db does not deduct any additional charges or processing fees on deposits.
However, your mobile financial service — bKash, Nagad, or Rocket — may apply its own transaction charges as set by its own policy.
So before transacting, check the fee policy of your preferred payment method.
Account Security
The only official website of 789db is 789db.lat. Always check the domain name carefully in your browser's address bar.
Fake sites often use slightly different spellings, such as "789-db" or "789dbb".
Never click on suspicious links, and be cautious of offers coming from unfamiliar social media accounts.
An OTP (one-time password) or your bKash / Nagad PIN is the key to your financial transactions.
No trustworthy organisation, including 789db, will ever ask for this information over the phone or in a chat. If anyone asks for it, that person is a fraudster.
Sharing this information could empty your mobile banking account.
A good password should have at least 10–12 characters, mixing uppercase and lowercase English letters, numbers, and special characters (such as @, #, !).
Never use easy passwords like your date of birth, your name, or "123456". Use a separate and unique password for 789db that you do not use anywhere else.
If you suspect someone else has logged into your 789db account, change your password immediately.
Then contact us via 24/7 live chat or by email at [email protected]. The support team will review the account activity and take the necessary steps.
If you have any suspicion, it is best to report it without delay.
Yes. 789db uses SSL encryption technology, which keeps all your personal and payment-related information protected.
Data is not sold to third parties or shared unnecessarily. For more details, visit our
privacy policy page.
How to Withdraw
The minimum withdrawal amount at 789db is ৳500. This limit applies across all three methods — bKash, Nagad, and Rocket.
You can submit a withdrawal request as long as your balance is ৳500 or more. When withdrawing, make sure the mobile number you use is registered with your account.
At 789db, withdrawals are usually completed within 1 hour. After approval, the money is sent quickly to bKash, Nagad, or Rocket.
However, there may occasionally be a slight delay due to the payment provider's own processing.
Yes, 789db's withdrawal service is available 7 days a week, 24 hours a day. You can withdraw even at night or on public holidays.
Requests made at any time are generally processed within 1 hour. There are no banking hours at 789db.
Yes, but the conditions must be met. To withdraw winnings from a bonus, the wagering requirement must be completed first.
For example — after ৳40,000 in bets have been placed against a ৳2,000 bonus, the winnings can be withdrawn.
Once the conditions are met, the winnings will move to your main balance and can be withdrawn as usual.
Normally a pending status lasts only a short time and is approved within 1 hour.
If it remains pending longer than that, contact 789db's live chat with your withdrawal ID.
The support team will look into it promptly and, if needed, process it manually.
Have more questions? We are always ready
If you can't find your answer in the FAQ, there's no need to worry. 789db's support team is available in Bengali and English 7 days a week, 24 hours a day to help you.
24/7 Live Chat — from any page on the site